How It Works
A customer visits your business and gets their card scanned
The system waits 1 hour (configurable), then sends a push notification asking for feedback
If the customer gives a 4 or 5-star rating, they are automatically redirected to leave a public review on Google Maps, Yelp, or Facebook
If the customer gives a 1 to 3-star rating, the feedback goes to you privately, giving you a chance to address the issue before it becomes a public review
Why This Matters
Most happy customers do not think to leave a review on their own. This system catches them right after a positive experience and makes it effortless. Over time, this builds a steady stream of authentic 5-star reviews that boost your SEO and attract new customers from Google Maps.
How to Set It Up
Go to Push, then Push Automation
Select your card
Enable the "Feedback Collection" automation
Set the delay (recommended: 1 hour after visit)
Configure the review links for Google Maps, Yelp, or Facebook
Growth Suite Upgrade
The Growth Suite extends this with SMS-based review requests via GoHighLevel CRM. SMS messages have higher open rates than push notifications alone, resulting in even more reviews.
