Push Notifications Not Being Received
Ensure the customer has enabled notifications for the card. iPhone: Open card in Wallet, scroll down, toggle "Allow Notifications" ON. Android: Open card, tap Details, tap three-dot menu, Enable Notifications. Check that your push message is not empty and the card is active. Push delivery can take a few minutes depending on device and network.
Card Not Installing on Customer's Phone
Make sure the customer is scanning the QR code with their native camera app, not a third-party QR scanner. For iPhone, the card should prompt "Add to Apple Wallet" automatically. For Android, the card opens as a PWA and the customer may need to tap "Add to Home Screen" or "Save to Google Pay." Check that the card's installation link or QR code is still active and the card has not expired.
Scanner App Not Working
The scanner is a PWA (Progressive Web App) that works in any modern browser. Make sure your staff is logged in with valid manager credentials. Ensure the camera permission is granted in the browser. Try refreshing the page or clearing browser cache.
Customer Says Their Stamps or Points Are Missing
Check the customer's profile in your CRM (Customers module) to verify their transaction history. If the customer used a different phone number, they may have a duplicate profile. Use Import/Export or Customer Filters to find and merge duplicates. Phone Number is recommended as the unique identifier to prevent this.
Card Expired — Can I Extend It?
Yes. Go to the card settings and adjust the expiration date. You can also use the API endpoint POST /cards/{id}/set-expiration-date to update expiration programmatically.
Need More Help?
Email: [email protected] Help Center: https://help.suki.cards AI Assistant: https://faq.suki.cards
