Welcome Message (Triggered Auto-Push)
Trigger: Card installed. Delay: 1 hour after install. Example message: "Welcome to [Business Name]! You have just joined our loyalty program. Show your card on every visit to earn rewards!"
First Stamp Confirmation (Triggered Auto-Push)
Trigger: First stamp or point earned. Delay: Immediately. Example message: "You earned your first stamp! Only [X] more to go for your free [reward]!"
Feedback Collection (Push Automation)
Trigger: After every visit or scan. Delay: 1 hour. Route: 4-5 stars go to Google/Yelp/Facebook review link. 1-3 stars go to private feedback form.
Birthday Congratulation (Push Automation)
Trigger: Customer's birthday. Timing: 1-2 days before birthday. Example message: "Happy Birthday, [Name]! Here is a special gift from us — show this at your next visit for [reward]!"
Next Visit Reminder (Push Automation)
Trigger: Days since last visit. Delay: 14-30 days. Example message: "We miss you at [Business Name]! Come back this week and get [bonus offer]."
Reward Unlocked (Triggered Auto-Push)
Trigger: Required stamps or points reached. Delay: Immediately. Example message: "Congratulations! You have unlocked your reward! Show your card to redeem."
Geo-Push (Location-Based)
Trigger: Customer walks within 100 meters of your business. Example message: "You are nearby! Pop in for today's special: [offer]." Supports up to 10 locations per card.
Referral Nudge (Triggered Auto-Push)
Trigger: 3rd visit or stamp. Delay: 1 hour. Example message: "Loving [Business Name]? Share your card with friends — you both earn rewards when they visit!"
Best Practice: Set referral rewards to trigger only AFTER the new invitee makes their first purchase. This ensures zero upfront acquisition cost.
